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look, whatever youre doing, if its working or being helped by a worker, throw out ‘sorry for taking so long/sorry for the wait’ and ‘sorry for the trouble/confusion’ and replace with ‘thank you for your patience’ 

just do it and everyone in the interaction feels better about themselves




Sep 20.2018 | 39notes -
posted by:mineapple
minerambles    






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    lifehacks courtesy of your local professional fucker-upper
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