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fuck-customers:

Fuck entitled customers!

I work at a farm-themed chain restaurant as a hostess that has a ‘treat strangers like family’ motto and we are really family-time-oriented. We recently had a waitress come back after being away a few months having her baby, let’s call her Jay, so she’s slowly getting back into the swing of things and is a generally pleasant person.

We got an older couple in the restaurant tonight and from the moment they walked in they did nothing but complain - our parking lot is designed weird, our restaurant has a burnt out light in the lobby, you didn’t seat us fast enough even though we were only standing here 2 minutes while you were with another customer. So I sat them in Jay’s section as it was her turn. Jay didn’t have any other tables, she tended to the couple immediately, and put in their order in a timely manner. We take pride in making our food fresh and made to order, we’re a sit-down restaurant and not fast food, so it could take between 10 to 15 minutes to get your food because baking times or how busy we are. Tonight it was baking times, because pot pies take a couple minutes to make and about 9-10 minutes to bake.

So it’s about 10-ish minutes after Jay put in the couple’s order, I’m working on a carry-out order behind the counter, when the old woman stomps up to the breakfast bar and slams her hand on the counter multiple times to get my attention. I turn around and ask ‘how may I help you, ma'am’. She’s fuming, starts demanding to see my manager. My assistant manager (only manger on the clock at the time) was on the other side of the serving window helping our cook with the large carry-out order, so I leaned in and told her a customer wanted to see her. She took a minute coming around to the bar, so I asked the woman if there was anything I could do to help - she just stone-cold told me to stay out of it and that she was pissed off.

My AM comes around to the bar and asks what she could do to help. By this time, the couples food was coming up in the window because the pot pie they ordered had just finished baking, and Jay came around to collect it on her serving tray. The old woman started YELLING at our AM about her food taking ‘too damn long’ and ‘this is the worst service she’s ever had’ - then her old fat husband waddles up to the counter and starts yelling too. He started saying how our AM was ‘incompetent’ and saying ‘you’re they’re manager so you need to learn how to manage’ and that our restaurant is a dump. When our AM told the man he needed to calm down and that we were trying to fix any problems, the man stuck his finger in our AM’s face and said 'and you need to fire that dumb as dirt bitch of a waitress’ and started verbally threatening the rest of us staff.

At this point my AM shut that shit down. She told the man 'I will not have you speak to me or my staff like that. Get out.’ - They had a hissy fit when she told them to leave, but she started marching around the breakfast bar to escort them out herself and they all but ran out the door  away from her. We checked to see if Jay was alright because she heard the whole argument, but she’s just happy they left because they were also very rude to her while ordering and calling her degrading names. Since the customer’s food was done and would go to waste cause it was almost the end of the night, we all split the food - Jay ate the pot pie.

Afterwards my AM just steamed the rest of the night and at one point went into the office to time the camera footage to see just how long they waited… it hadn’t even been 10 minutes from when the order was put in to when the order hit the window. The couple were just assholes.