Me: “How can I help you today, ma’am?” Client: “Is e-mail internet”? Me: “I beg your pardon?” Client: “Is e-mail on the internet? I have no internet, can I still read my e-mail?” Me: “Well yes, you must be able to get online to view your e-mail.” Client: “Oh, dear. I can’t see my e-mail.” Me: “Well,...